Privacy

Orchid Norwich collects certain information or data about you when you use orchidnorwich.com.

We collect:

questions, queries or feedback you leave, including your email address if you contact Orchid Norwich
your email address and subscription preferences when you sign up to our email alerts, and how you use our emails - for example whether you open them and which links you click on
your Internet Protocol (IP) address, and details of which version of web browser you used
information on how you use the site, using cookies and page tagging techniques

This data can be viewed by authorised people in Orchid Norwich and supplier organisations to:

improve the site by monitoring how you use it
gather feedback to improve our services, for example our email alerts
respond to any feedback you send us, if you’ve asked us to
send email alerts to users who request them
provide you with information about our services if you want it

Where your data is stored

We store your data on secure servers in the European Economic Area (EEA) via our secure hosting provider.

Keeping your data secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

Any data you send is at your own risk.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so. This includes exchanging information with government organisations for legal reasons.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect. Simply get in contact with us by email or by post to make this request.

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email.

Links to other websites

orchidnorwich.com may contain links to other websites.

This privacy policy only applies to orchidnorwich.com, and doesn’t cover other services and transactions that we link to.

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Following a link to orchidnorwich.com from another website

If you come to orchidnorwich.com from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Cookies

orchidnorwich.com puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

measure how you use the website so it can be updated and improved based on your needs

remember the notifications you’ve seen so that we don’t show them to you again

remember you while you’re changing your orchidnorwich.com email subscriptions

Find out more about how to manage cookies.

How cookies are used on orchidnorwich.com

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use orchidnorwich.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.

Google Analytics stores information about:

the pages you visit on orchidnorwich.com
how long you spend on each orchidnorwich.com page
how you got to the site
what you click on while you’re visiting the site

We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data. Data is stored indefinitely on Google Analytics and this data is used to measure the performance of orchidnorwich.com and to provide useful insights to improve user experience.

You can opt out of Google Analytics cookies.